What did you notice about Shannon's and Mrs. Sakakini's interaction? By the end of the clip, Shannon, Mrs. Sakakini and even Elaine are cooperating to facilitate Mrs. Sakakini's ability to manage her hearing aid. Did you note that Shannon asked Elaine about Mrs. Sakakini's hearing aid? It's important to confirm observations with a caregiver and to be sure that hearing aids are in place, have a battery and are turned on.