NATALIA
Hello, Mr. Dean? This is Natalia from Fair Care Home Health Agency. That's right. I'm on your street but… It's a couple of minutes before two o'clock. …Well, thank you, we certainly try to be punctual. …That's right, I'm on your street. I just wanted to confirm your address. …Okay, thanks, see you soon.

NARRATOR
Clinicians have keen observation skills. Even before you enter the home, you are trying to understand the patient's circumstances.

Observation continues throughout the visit, and ends only when you finish the visit.

The comprehensive assessment is about the person and the place.