Set the tone for the entire episode of care at SOC.
Gain the patient's confidence.
Focus on establishing trust & confidence.
Always address the patient's immediate needs.
Answer patient's & family's questions.
Assure a safe, private & comfortable environment.
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Since all assessment occurs within the context of the patient-clinician relationship,
interpersonal skills are critical. We'll look briefly at each of these strategies for building trust and confidence.